Refund policy

ISM Saddles, LLC Return Policy

ISM Saddles may be returned or exchanged within 30 days of purchase date, starting from delivery of the last item on the order. All saddles being returned or exchanged must be in 100% resalable condition. Please include a copy of the receipt, with a note requesting a refund, as well as the packaging. Return shipping costs are not included in refunds on returned saddles.

Cancellations are allowed until the order has been fulfilled.

Please notify of your return by email to:  orders@ismseat.com

Send your return saddle to:
ISM Saddles, LLC
Return Department
1909 Foggy Ridge Parkway
Lutz, Florida 33559

Return Policy Details:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@ismseat.com. Please note that returns will need to be sent to the following address: 

ISM Saddles, LLC
Return Department
1909 Foggy Ridge Parkway
Lutz, Florida 33559

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@ismseat.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on FINAL SALE items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@ismseat.com.